Freequently Asked Questions

1 How secure is ordering from the Internet?

All purchases made via the https. For your security we are using SSL Encryption (Secure Socket Layer). This technology encrypts all communication between the sites secured pages and your computer making it safe to submit personal and credit card information. We have chosen to use 256bit (stronger) encryption. This simply means that we are using one of the best, most secured encryption currently available.

2 What payment methods are accepted?

Western Union, Moneygram, Bitcoin, Bank Transfer. If any other payments would like to be done, Please contact us.

3 What are your hours of operation for customer service?

Monday to Thursday 10:00AM to 8:00PM, Friday 10:00AM to 6:00PM. (GMT+1)
Our Webstore is available 24 hours a day 7 days a week.

4 What currency are your price in?

Our prices are in EUR.

5 How long will it take until I get my order?

US orders will take 2 – 4 days, EU and other destinations will take 2 – 10 days.

6 What happens if I am not home to sign for my order?

The delivery person will leave a slip or card at your delivery address and you can pick your order up from the post office that is servicing your area.

7 How much do you charge for shipping and handling?

Shipping fees will be calculated based on order quantity and volume

8 Your privacy policy covers the issue of fraud. How is fraud defined?

Fraud is defined by some of but not limited to the following scenarios: Non-payment of shipped orders Using a third party credit card without cardholders consent Writing bad checks Canceling checks for shipped orders Providing false contact information Requesting charge-back or reversal of credit card charges for orders that have been duly referred by us and shipped.

9 How do you ship? What carrier is used?

We ship daily Mondays – Fridays. Orders received on weekends will be shipped the following business day. We use all the leading forwarding services depending on where you are.

10 Do we have guarantees? What if something goes wrong?

YES. All of our products a insured by IF. If there is a problem with a product just contact us and we take care of it.

11 Are your product real / copies?

We know how much fake dermal fillers there is on the market.
We only supply our customers with the real brand and product.
This is of course very easy to check with the batch number on every product.
Feel free to ask us about anything, we gladly answer your questions.

12 Are the prices with or without VAT?

All the prices on the webpage is without VAT, The only time you pay VAT when you order from us is if you buying from a Swedish company. Orders outside of Sweden dont pay any VAT as soon as you provide us with your VAT number.

13 How long does it take for you to receive my BITCOIN, Western Union transfer or MONEYGRAM?

Payments made by Bitcoin, Western Union or MoneyGram are normally processed within 2-3 business days after we receive transaction data from you. If payment is rejected by BTC, MG or WU ( data not correct) than we send you email and whole process starts all over again so be carefull in order to avoid delays! If transaction is successfull we ship in 24 hours after confirmation was received!

14 How are bulk/large quantity orders shipped?

If the order is to large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discreetion level and repackaging as used for small sized orders.

15 How do I change my order after it has been placed?

If you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be cancelled and removed from our system if payment is not made within 60 days).
NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.

16 Where do I send my payment?

Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven’t received it when placing and order, please contact us and we will send you data by email!

17 How successfull is delivery?

We ensure that all packages are shipped with maximum discretion. Products are packed with extreme care and precaution. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successfull delivery.
With customs we have 99.9% success to USA, 99.5% success to Canada, UK and Europe and 97% to South Africa. Even if products get seized ( 1% possibility based on our statistics through years), we cover 100% of the loss.

Can I buy your products through another way aside from the website?

Since we are specialized in internet mail ordering, our services are only available through our website.

18 Is this company legit and am I safe to do business with?

We understand Your concerns to that matter since there are many nonlegit sources on the web and for consumer is very difficult to pick out the right partner! We are totaly legit, work successfully for more than 4 years, have online customer support on regular daly basis ( monday till friday) and all products are high quality generic products from well known pharmacies.We are professional mailorder pharmacy, ship out 100% and keep good customer. It is in our interest to have You satisfied with our services, so You keep comming back for whole time of your needs! You can order with total peace in your mind! We are good partners and you will love us eventually, like many others do, calling us Best friends or Roid heaven, which makes us happy, cause we are here only for You and because of You!

19 How can I contact You?

Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website. Our customer support works on regular daily basis and we will answer your email in 1 to 12 hours!